Technical Support for Families

To register for PupilPath.com

 

Go to https://pupilpath.skedula.com/

 

Click "Parents Register" if you are a parent or "Student Register" if you are a student.

 

Then complete the following:

  1. Your email address (Parents, Students)
  2. Your prefix (Mr., Ms., Mrs., or Dr.) (Parents only)
  3. Your first name (Parents only)
  4. Your last name (Parents only)
  5. Your child’s school (Parents, Students)
  6. Your child's OSIS # (9 digit Student ID #) (Parents, Students)
  7. Your child's date of birth (Parents, Students)
  8. The registration code (received from school) (Parents, Students)

After clicking "Register," you will receive an email with an activation link that will allow you to set your password. You can also download PupilPath.com to your iPhone/iPad devices via the iTunes App Store. Download the app to register your child and get notifications on your child's progress. If you have any difficulty signing into PupilPath.com, please contact your Parent Coordinator.

 

 

 

Getting Started in Google Classroom

  1. Go to TeachHub(Open external link)
  2. Enter your DOE student account email (it ends in @nycstudents.net)
  3. Enter your password.
  4. Click Sign In.
  5. If the username and password entered are correct, you will be signed into the remote learning portal successfully.
  6. Click on the Google Classroom icon.
  7. Now you are in Google Classroom!

Video Tutorial

You can also watch a quick video on how to access your Google Classroom:

 

Translated Video Tutorials

Watch the Google Classroom Student video tutorials(Open external link), available in multiple language.
 

 
 

Your Student Account ID and Password

To retrieve your account ID and password:

  1. Go to Student Account Self Service(Open external link)
  2. Enter your 9-digit Student ID (OSIS) number. (You can find your Student ID number on a report card, your student ID card, or in your NYCSA account.)
  3. Enter your birthday.
  4. Click Continue.
  5. If the information you enter matches your student record, your username will be displayed. 
  6. Your student ID is your username followed by @nycstudents.net. For example, if your username is JaneD, your student account ID is JaneD@nycstudents.net.
  7. If you haven't already set up a password, you will be asked to set one up.
  8. Pick a password that only you will know.
  9. Re-enter your password.
  10. Click Update Password.

Video Tutorial

You can also watch a quick video on how to access your student account information:

Getting Started with Zoom - NYCDOE

How to Use Zoom Now

Even though you are allowed to use Zoom now, you cannot simply use Zoom as you did before. You must use the DOE-licensed version of Zoom. But it's easy: just sign in with your DOE account credentials. 

Where to Start

  1. Go to TeachHub(Open external link)
  2. Enter your DOE student account email address (it ends in @nycstudents.net).
  3. If you don't know your DOE student account email, visit DOE Student Accounts.
  4. Enter your password.
  5. Click Sign In.
  6. If the username and password entered are valid, you will be signed into the remote learning portal successfully.
  7. Click on the Zoom icon.
  8. You’re in Zoom!

Things You Can Do in Zoom

Here are things you can do in Zoom:

  • Join a Zoom meeting for remote learning
  • Meet with guidance counselor or other school staff
  • Work with a DOE service provider
    • See up to 49 meeting participants on the screen
    • Raise your hand during a meeting
 

Video Tutorial

You can also watch a quick video on how to join nycdoe zoom:

 

 

Video Tutorial

You can also watch a quick video  on using ZOOM with your @nycstudents.net account (phone, tablet, or laptop!):

 
 

 
 

Remote Learning Device Request

To help students stay connected during emergencies, the DOE is lending internet-enabled iPads to support remote learning for students. If you would like to request a device for a NYC student in your family, please fill out the form below. Your child’s school will use the contact information you provide to get in touch with you regarding the delivery of your device.

  • Please make sure you check the Student Device Agreement in order for your request to be processed.
  • Priority will be given to students most in need, and all devices are granted on a temporary basis and will later need to be returned.
  • There is a limit of one device per student.